1. How much does shipping cost?
Currently, there is a flat shipping fee of $9.99 on all of our products. This may in future be subject to change.
2. Where do you ship to?
We ship to Australia, The United States, The United Kingdom, Canada and New Zealand.
3. How do I track my order?
Once your order has been processed, you will receive an email from us with a tracking number and link.
4. I'm having trouble with my tracking?
In a few cases, the carrier takes 1-2 business days to register your shipment status. If after this time, your tracking number is still not working, please contact us on our contact page so we can look into this for you.
5. Can I change or cancel my order?
Unfortunately once your order has been placed, we’re unable to cancel or make changes to your order.
6. I entered the wrong address, what do I do?
The delivery address for an order must be a valid residential address – we do not ship to PO Boxes or Parcel Lockers. Unfortunately, the delivery address cannot be amended once the order has been placed.
In the event that the wrong address is indicated in the order, and the package is delivered, Stuff You Need will not be liable for any replacement or refund.
The courier will charge an additional cost for a change of address for undelivered parcels with wrong/invalid addresses.
7. Do you ship to PO Boxes or Parcel lockers?
We only ship to valid residential or home addresses to which we can ship the order.
Stuff You Need will not be liable for any lost orders should you request for your order to be delivered without any signature.
8. What else might I need to know?
